Reference

Privacy Policy — How We Handle Your Information

Your account, your wallet transfers via bKash and Nagad, your device sessions — we explain what data we collect, why we need it, how long we keep it, and how you can request changes or deletion.

Account data protectionPayment-method privacyContact and deletion rightsCookie and session handling
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PRIVACY CONTACT

How to Reach Us About Your Data

If you want to see what personal data we hold, request a correction, ask us to delete your account, or withdraw consent for marketing messages, contact our data-protection team through any of these channels. Response time is usually within three business days for access requests and up to seven days for deletion, depending on verification steps.

Live Chat Open the chat widget in the bottom corner of any page, select Privacy Inquiry from the topic menu, and our agent will verify your account before processing your request on the spot.
Email Support Send your request to our data-protection email address from the registered email on your account; include your username and a brief description of what you need — access, correction or deletion.
Account Settings Log in, go to Account Settings, then Privacy & Data; you will find a self-service panel to download your data archive or submit a deletion request that queues for manual review.
DATA HANDLING

Security, Retention and Your Control

We encrypt account credentials and payment details both in transit and at rest using industry-standard SSL and database encryption. Session cookies expire after thirty minutes of inactivity; persistent preference cookies last twelve months. You can clear cookies in your browser settings at any time. Transaction records stay on file for six years to satisfy financial audit requirements, then we anonymise them by removing personally identifiable fields. If you close your account, we delete your profile and contact details within ninety days but keep anonymised transaction summaries for compliance.

Encryption Standards Account passwords are hashed with bcrypt; payment references and wallet balances are encrypted at the database level using AES-256 so even internal staff cannot read raw credentials or transfer details without decryption keys.
Cookie Management Session cookies vanish when you close the tab; preference cookies remember your language and favourite game filters for twelve months unless you clear them manually in your browser or opt out via our cookie banner.
Retention Periods Active account data stays live as long as you use the platform; transaction logs are kept for six years to meet audit rules, then stripped of personal identifiers; closed accounts are purged within ninety days except for compliance-required summaries.
Your Access Rights Request a JSON export of your account data, ask us to correct errors, withdraw consent for promotional emails, or submit a full deletion request — all through the Privacy & Data panel in account settings or by contacting support.

Common Questions About Your Data

We collect your mobile number or email, a password you create, and your chosen username. When you deposit via bKash or Nagad, we record the transaction reference and amount to credit your wallet and resolve any dispute.

We share transaction references with our payment processor only to complete deposits and withdrawals. We do not sell your wallet details, and the processor is bound by contract to use them solely for payment settlement.

Profile and contact details are deleted within ninety days of account closure. Transaction logs are anonymised after six years to meet financial record-keeping rules, removing all personally identifiable fields but keeping summary data for compliance.

Yes. Log in, go to Account Settings, then Privacy & Data, and request a data export. We will send a JSON file with your registration details, transaction history and session logs within three business days.

Submit a deletion request through the Privacy & Data panel in account settings or contact support via live chat or email. We will close your account and purge personal details within ninety days, keeping only anonymised transaction summaries as required.

Session cookies remember your login for thirty minutes; preference cookies store your language and game filters for twelve months. You can reject non-essential cookies via the banner when you first visit or clear them anytime in your browser settings.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.